What is your return and exchange policy?
All products are made with attention to every detail. If you are not satisfied with your purchase for any reason, you may exchange the product or receive store credit within 7 days by contacting us directly at info@anna-andrews.com.
Product must be returned in original condition with packaging for full exchange. We are not responsible for items that are lost or damaged after delivery. It is your responsibility to open all delivered packaged and report any damaged items within 24 hours of receipt.
Fine jewelry is delicate. Excessive wear and tear does not warrant a return, exchange or refund. Use caution and common sense when wearing fine jewelry.
Personalized jobs that include engraving, initials and birthstones are custom and considered final sale and cannot be exchanged. All shipping charges are non-refundable.
Prices subject to change at any time.
How do you ship?
Shipping times are estimates and subject to change depending on the availability of in stock items or those that are made to order i.e. specific sizes, custom orders, engagement.
Standard In State and Out of State shipping included with order. If you require faster shipping, please contact info@anna-andrews.com, additional fees apply. All items are shipped insured and require signature. Ownership of the item passes to you upon transfer of the purchased item to the shipping provider.
If the product is damaged upon delivery, you must contact us within 24 hours for exchange. Shipping times are estimates and delays are not in our control.
What forms of payment do you accept?
MasterCard, Visa, American Express, Affirm and PayPal.
What is your billing policy?
All online orders are paid in full at the time of purchase regardless of lead time. For custom orders, a 50% deposit is required in order to start production.
In the event the balance due is not paid for in full at the time of completion or the custom job is cancelled mid-production, the initial deposit will be returned, less a 20% restocking fee and the product becomes property of Anna Andrews.
How do I set up an appointment?
To schedule an appointment, click here.
What does GIA Certified mean?
GIA stands for the Gemological Institute of America. A diamond that is GIA Certified has gone through the toughest industry standards to provide you with accurate details of the four C’s of your diamond. This also helps the jeweler determine the pricing based on these specifications. Diamonds that are not certified are subject to the discretion of the jeweler to estimate the quality and you may not get an accurate evaluation of your stone.
Is my jewelry purchase warrantied?
Please keep in mind, all fine jewelry can be subject to damage. All items are warrantied for the first 6 months. Warranty does not cover lost items or normal wear and tear including scratching, nicks, or accidental loss of stones due to neglect. Please see “Any other fine jewelry tips?” to avoid these damages.
Any jewelry repaired, resized or tampered with by another jeweler voids any warranty from Anna Andrews Fine Jewelry.
How do I find out my ring size or my partners ring size?
Does he or she have a favorite ring they wear often? If you can sneak it away, bring it to me and I can measure it.
Use a pen and paper. You can trace the inside of the ring on a piece of paper.
Make an impression. Take the ring and press it into a soft material like a bar of soap or playdough. Get creative, that’s part of the fun! remember, most items can be re-sized!
How to clean your jewelry?
The best way to clean jewelry is with an professional ultrasonic cleaner and steamer. However, most of us don’t have those laying around the house.
For diamonds, I recommend warm water, a little dishwashing soap, a toothbrush and a cotton towel. Let your diamond jewelry sit in the warm water for about 10 mins and scrub with an old toothbrush. You may need to repeat the process several times depending on how dirty your jewelry is.
As a reminder, always set the dish AWAY from the sink so it doesn’t accidentally get tossed out with the dishwater! And go easy on the lotions and sunscreen… Fore more information read the blog "How do I keep fine jewelry clean and sparkly?"
Any other fine jewelry tips?
Yes, I have a few good reminders!
ALWAYS take your jewelry off when working around the house. Even your daily routing of washing dishes, switching laundry or general cleaning can cause damage to your fine jewelry resulting in needed repairs.
AVOID wearing your rings when lifting heavy objects or when working out.
NEVER put on or take off your jewelry over the sink! We all like to use a mirror to help guide your earrings or fasten a necklace, but it’s too easy to drop your pieces right down the drain! If that happens, do NOT run any water. Call a plumber and have them remove it before it’s gone for good!
Have your jewelry checked periodically for loose stones and damaged prongs. While you’re at it, have it cleaned and polished!